Jacksonville City Departments Directory

The City of Jacksonville's government directory lists 13 City Departments, from Public Works and Neighborhoods to Parks, Recreation and Community Services, and lists constitutional officers and independent authorities separately.

The city's government directory names the City Departments as Employee Services, Finance, Jacksonville Public Library, Military Affairs and Veterans, Neighborhoods, Office of Administrative Services, Office of Economic Development, Office of Ethics, Compliance and Oversight, Parks, Recreation and Community Services, Planning and Development, Public Works, Risk Management, and Sports and Entertainment (City of Jacksonville, Government). The fuller Jacksonville department index breaks each of those into divisions, down to the 630-CITY Customer Service Center, Mosquito Control and the County Extension Office (City of Jacksonville, Departments).

Several familiar Duval County offices sit outside the City Departments list. The same directory lists the Clerk of the Courts, the Sheriff, the Property Appraiser, the School Board members, the Supervisor of Elections and the Tax Collector as constitutional officers, and lists JEA, JAXPORT, the Jacksonville Transportation Authority, the Jacksonville Aviation Authority and the Downtown Investment Authority among the independent authorities and agencies (City of Jacksonville, Government).

For a request that fits no obvious office, the single front door is (904) 630-CITY (2489) or 630-CITY online, the number printed on the Public Works page and in the footer of every coj.net page (City of Jacksonville, Public Works).

Jacksonville department heads and their direct lines are posted on each department's coj.net page, and the table below gathers the main ones as of October 15, 2026.

Each Jacksonville row is taken from that office's own page: Public Works (Public Works), Neighborhoods (Neighborhoods), parks (Parks, Recreation and Community Services), Finance (Finance), Solid Waste (Solid Waste Division) and Planning (Planning Department). The Finance page names its director but prints no direct phone line, so 630-CITY is the published route there. The table carries a date because these pages are the record of who currently holds each post.

Jacksonville Public Works maintains city streets, sidewalks, drainage, signs and signals, and also issues building permits through its Building Inspection Division.

Public Works calls itself the primary caretaker of all city-owned properties and infrastructure, and it is organized into eight divisions (City of Jacksonville, Public Works). Building Inspection handles vertical construction permits and inspections. Development Services handles floodplain management, site plan review, addressing, right-of-way and landscape permits, and the zoning counter. Engineering and Construction Management plans and engineers public works projects. Right of Way and Stormwater Maintenance keeps up Jacksonville streets, sidewalks and drainage systems. Mowing and Landscape Maintenance cares for grass, trees and irrigation on city land. Traffic Engineering installs and maintains markings, signs and signals on city-owned roadways. Real Estate manages city property, and Public Buildings provides security, custodial and maintenance work for city buildings.

The department also runs the Jacksonville Stormwater Utility and bills the stormwater fee, which is billed separately from service requests. Director Nina Sickler, P.E., and Operations Director Steven D. Long, Jr., P.E., work from 214 N. Hogan Street, 10th Floor, phone (904) 255-8786, but service requests and problem reports go to (904) 630-CITY (2489) or 630-CITY online (City of Jacksonville, Public Works). Traffic Engineering's remit is limited to city-owned roadways, and the Public Works menu carries a separate FDOT Roads section.

The Jacksonville Office of Administrative Services runs the 630-CITY Customer Service Center, Animal Care and Protective Services and the Solid Waste Division, along with Fleet, Procurement, Environmental Quality, the Ombudsman and JSEB.

That grouping is how the city itself describes the office: 630-CITY, Animal Care and Protective Services (ACPS), the Fleet Division, the Procurement Division, Environmental Quality, the Office of the Ombudsman, Jacksonville Small and Emerging Business (JSEB) and Solid Waste (Office of Administrative Services).

The Solid Waste Division administers contracts with three private garbage haulers for residential garbage, yard waste and recycling across Jacksonville, and also offers limited collection for small businesses (Solid Waste Division). It also oversees landfill operations, yard waste processing and the household hazardous waste program, handle closure and long-term maintenance of the East, North and Trail Ridge landfills, and investigate litter and illegal dumping along public rights-of-way. Chief Will Williams, M.B.A., is listed at 1031 Superior Street, Jacksonville, FL 32254, phone (904) 255-7500, and collection days are looked up through the Waste Wizard.

The Jacksonville Neighborhoods Department handles code compliance, housing programs, mosquito control and consumer affairs, each through its own division and phone line.

Neighborhoods oversees the Mosquito Control Division, the Municipal Code Compliance Division, the Housing and Community Development Division, the Office of Consumer Affairs, the Neighborhood Services Office and Neighborhoods Property Administration (City of Jacksonville, Neighborhoods). The department's own directory gives a separate number for each: Municipal Code Compliance (904) 255-7000, Mosquito Control (904) 255-6594, Housing and Community Development (904) 255-8200, the Neighborhood Services Office (904) 255-8250 and the Office of Consumer Affairs (904) 255-7198. Director Thomas B. Waters is listed at 214 Hogan Street North, 7th Floor, Jacksonville, FL 32202, phone 904-255-7200.

The department's Neighborhood Services Office section lists the six Citizen Planning Advisory Committees, from CPAC District 1, the Urban Core, to CPAC District 6, the North (City of Jacksonville, Neighborhoods). The separate Jacksonville guides on municipal code compliance and on the CPACs cover those two offices in depth.

Zoning and land use in Jacksonville sit with the Planning and Development Department, while parks, senior centers, social services and the Duval County Extension Office sit with Parks, Recreation and Community Services.

The Planning Department's remit covers zoning, the Comprehensive Plan, land use, concurrency, mobility, transportation policy, addressing, building codes and inspections (Planning Department). Its Current Planning Division reviews Jacksonville zoning applications such as variances, rezonings and planned unit developments and also administers backyard hen permits; Erin Abney, Chief, is at (904) 255-7817. Community Planning, which handles the Comprehensive Plan, land use amendments and historic preservation, is led by Susan Kelly at (904) 255-7837, and Transportation Planning by Lurise Bannister at (904) 255-7839.

Parks, Recreation and Community Services lists Daryl Joseph as Director at (904) 255-7907, with JaxParks Permitting at (904) 255-7930 (Parks, Recreation and Community Services). The same Jacksonville page lists Tourea Robinson as Chief of Senior Services (904) 255-5401, Johnnetta Moore as Chief of Social Services (904) 255-3322, Kara Tucker as Chief of Disabled Services (904) 255-5691 and Stephanie Toelle as Extension Director of the Duval County Extension Office (904) 255-7450. The department describes more than 80,000 designated acres of parkland, including the 46,000-acre Timucuan Ecological and Historic Preserve.

One practical warning: the JaxParks Amenity Pricing catalog linked from that page is still labeled Last Updated May 2017, so a Jacksonville rental price taken from it should be confirmed with the permitting line before a deposit is sent (Parks, Recreation and Community Services).

The Jacksonville Finance Department, led by Chief Financial Officer Anna Brosche, keeps the city's books, writes the budget documents, invests idle funds and oversees the City of Jacksonville Retirement System.

The Director of Finance is also the city's Chief Financial Officer, and the department watches revenue from taxes and fees and spending across the Jacksonville departments (City of Jacksonville, Finance). Its Accounting Division tracks revenue and expenses, the Budget Division prepares budgets and publishes budget documents, Risk Management runs safety and insurance programs, Treasury controls the flow of money and oversees the City of Jacksonville Retirement System, and the Grants and Contract Compliance Division seeks federal, state and private funding. The Jacksonville budget guide covers the annual city budget.

Last verified: October 15, 2026, on the City of Jacksonville website.