Tampa City Departments and How to Reach Them

The City of Tampa Departments directory lists each office with its phone line; the twelve below match common resident needs to the office that handles them (City of Tampa Departments).

Numbers come from the directory and the utility and parks contact pages checked October 18, 2026 (City of Tampa Utilities, Tampa Water Department, Parks and Recreation). When the right office is unclear, the general City Hall line printed at the foot of tampa.gov pages is (813) 274-8211, at 306 East Jackson Street (City of Tampa).

One number does double duty. Fire Rescue and Emergency Management both show 813-274-7011 in the directory, with different fax lines (813-274-7026 and 813-274-7144), and Fire Chief Barbara Tripp is listed for both (Tampa departments directory). Emergencies still go to 911.

The Mayor's Office at 306 East Jackson Street is the executive branch of Tampa city government: it provides direction to department heads and administers the ordinances and resolutions of Tampa City Council (City of Tampa).

The directory lists Jane Castor as Mayor and places City Council, at 315 East Kennedy Blvd., as the legislative branch of city government under the 1974 Revised Charter of the City of Tampa (Departments directory). Chief of Staff John Bennett (813-274-7360) coordinates the efforts of all departments and agencies and has direct supervisory responsibility for Human Resources, Purchasing and Technology and Innovation (City of Tampa).

Below the mayor, the city groups departments into administrations. The Infrastructure and Mobility Administration, (813) 274-8029, covers Utilities, Solid Waste Services, Mobility, Construction Management, Facilities Maintenance and Fleet Maintenance. The Neighborhood and Community Affairs Administration, 813-274-8181, holds Parks and Recreation, Arts and Cultural Affairs, Community Engagement and Partnerships, Equal Business Opportunity, Neighborhood Enhancement, Business Tax, Workforce Development and Customer Experience (Tampa departments).

Development and Growth Management (813-274-8577) lists four divisions: Construction Services, Architectural Review and Historic Preservation, Housing and Community Development, and Real Estate. Revenue and Finance, led by Chief Financial Officer Dennis Rogero at 813-274-8151, runs budgeting, accounting, investment, licensing, utility accounting, pension and grant administration (City of Tampa directory).

City of Tampa Utilities, run by the Water Department's Distribution and Consumer Services Division, sends most Tampa customers one monthly bill for water, wastewater and solid waste (City of Tampa).

That division reads over 140,000 water meters across a 211 square mile service area (Departments directory). Its Utilities Call Center, (813) 274-8811, takes billing questions and starts and stops service on weekdays from 8 a.m. to 5 p.m. (City of Tampa Utilities). The Tampa Water Department itself delivers potable and reclaimed water to more than 124,000 service locations, and after hours, on weekends and on city holidays water emergencies go to (813) 274-7400, a line the Water page says is triaged by available resources (Tampa Water Department, City of Tampa). Wastewater is listed separately at 813-274-8070.

Solid Waste and Environmental Program Management serves nearly 90,000 residential and commercial customers from 4010 West Spruce Street, administration (813) 348-1146 (City of Tampa directory). Its customer service center uses the same 274-8811 number but posts shorter hours, Monday through Friday 7:30 a.m. to 4:30 p.m., excluding holidays; the McKay Bay Scale House at 114 South 34th Street is open Monday, Tuesday, Thursday and Friday 7 a.m. to 5:30 p.m. and Wednesday and Saturday 7 a.m. to 3:30 p.m. (Solid Waste Customer Service). The two pages state different hours for one phone line, so a trash question is safest before 4:30 p.m.

Water rules are in force as well. On October 18, 2026 both the Utilities and Water contact pages showed the Tampa water shortage status as Modified Phase III, Extreme, effective April 3, 2026 (City of Tampa Utilities). The city restrictions page says the Southwest Florida Water Management District passed the Modified Phase III Water Shortage Order on March 24, 2026 and limits lawn watering to once on the designated day, between 12 a.m. and 4 a.m. or 8 p.m. and 11:59 p.m. (Tampa water use restrictions). The district says its one-day-per-week restrictions cover all of Hillsborough County and were extended through March 31, 2027 (Southwest Florida Water Management District).

Construction Services, a division of Tampa's Development and Growth Management Department, is the one-stop office for construction permits and inspections at 813-274-3100 (City of Tampa Departments).

The same 813-274-3100 number reaches Development Coordination, which administers the Tampa zoning code, design districts, alcoholic beverage permitting and the Variance Review Board, and Architectural Review and Historic Preservation at option 3, the division that identifies, preserves and promotes historically significant buildings, sites and districts (Tampa directory).

Neighborhood Enhancement, 813-274-5545, enforces city codes and regulations and works on litter, graffiti, illegal dumping and the upkeep of medians and vacant lots (City of Tampa). Business Tax, 813-274-8751, issues and collects Business Tax Receipts under Chapter 24 of the City of Tampa Code, and Equal Business Opportunity, 813-274-5522, certifies Small Local Business Enterprises under Ordinance No. 2017-28 (Departments directory).

Tampa Parks and Recreation runs city parks from 3402 W Columbus Drive (813-274-8615), while the Mobility Department (813-274-3101) handles streets, stormwater engineering and parking (Tampa Parks and Recreation, City of Tampa).

The parks contact page lists Ted Fowler as Director, while the city Departments directory shows the Parks and Recreation director post as Vacant, a conflict between two city pages. The contact page also lists a Parks Security line at 813-931-2168, a Tree Emergency line at 813-274-5744 for trees blocking streets and sidewalks and Shelter Reservations at 813-274-8184; it also labels Tampa Connect as the service previously called the Customer Service Center, open Monday to Friday 8 am to 5 pm (Parks and Recreation contact page).

The Mobility Department has five divisions: Parking, Operations, Smart Mobility, Stormwater Engineering and Transportation Engineering (Departments directory). The Parking Division, 813-274-8179, operates the city's public parking, including 9 City-owned garages (City of Tampa). Potholes and minor road repairs go to Fix it Fast, online or at (813) 274-FAST (3278); the program targets repairs within 72 hours after a report is filed, does not apply to cave-ins, and notes that some streets within the City of Tampa are maintained by the State of Florida or Hillsborough County (Fix it Fast).

The Tampa Police Department is listed at 411 North Franklin Street, phone 813-276-3200, with Brett Owen as Acting Chief of Police; Fire Rescue answers at 813-274-7011 (City of Tampa Departments).

Tampa Fire Rescue is organized into Operations, Rescue, Communications, Prevention and Administrative Divisions and covers fire prevention, fire protection and emergency medical care (Tampa directory). The Office of Human Rights, 813-274-5835, at 2555 E. Hanna Avenue Suite 301, takes discrimination complaints in housing, employment and public accommodations (City of Tampa). The ADA Coordinator is at 813-274-3964 (Departments directory).

Last verified: October 18, 2026, after a fresh read of the City of Tampa Departments directory and the Utilities, Water, Solid Waste, Parks, water restrictions and Fix it Fast pages on tampa.gov, plus the Southwest Florida Water Management District restrictions page.