Emergency Services in Miami: Who to Call and Where to Go

Emergencies in Miami go to 911, the number the City of Miami Police Department lists for emergencies at every one of its stations (City of Miami Police Department, Contact).

Three numbers cover most situations in the City of Miami. Emergencies go to 911; a police matter that is not an emergency goes to the department's non-emergency line, 305-579-6111 (Miami Police); and a city or county service request, such as bulky waste pickup or illegal dumping, goes to Miami-Dade 311, which takes requests for both Miami-Dade County and the City of Miami (Miami-Dade 311 Contact Center).

The hours column matters at night and on Sundays: the Miami-Dade 311 Contact Center is closed on Sundays and holidays (Miami-Dade 311), while Miami Police Headquarters on NW 2nd Avenue lists 24-hour hours every day (Miami Police).

Fires and medical emergencies inside the city are handled by the Emergency Response Division of City of Miami Fire-Rescue, which works 24 hours a day, 7 days a week (City of Miami Department of Fire-Rescue).

Miami Fire-Rescue calls the Emergency Response Division its largest and most visible division and says it is prepared for medical emergencies, fires, natural or man-made disasters and hazardous conditions, responding to incidents in the City of Miami and neighboring areas (Miami Fire-Rescue). The department's Communications Division, which covers the network of emergency dispatchers, IT specialists and support staff, lists its contact address as 400 NW 2nd Avenue, Miami 33128; the Emergency Response Division lists 1151 NW 7th Street, Miami 33136.

The responding crews come out of the 15 fire stations on the city's station list, which runs from Station 1 on NE 5th St downtown to Station 15 on Biscayne Blvd at Bayside, with Station 8 serving Coconut Grove and Station 9 Little Haiti (City of Miami fire station list). The Miami public safety hub reproduces that full list with addresses.

For a Miami police matter that is not an emergency, the line is 305-579-6111, the same non-emergency number the department prints for headquarters and both district stations (City of Miami Police Department, Contact).

Only Miami headquarters is listed as open around the clock; the North Station off NW 62nd Street and the South Station on West Flagler Street close at midnight and reopen at 6:30 am (Miami Police). Written mail for the department goes to P.O. Box 016777, Miami, Florida 33101.

Miami-Dade 311 is the line for city and county service requests and questions, and it handles both Miami-Dade County and City of Miami services (Miami-Dade 311 Contact Center).

Agents answer in English, Spanish or Haitian Creole, and the county names bulky waste pickup, mosquito inspections and illegal dumping among the requests it takes for Miami-Dade County and the City of Miami (Miami-Dade 311). Callers outside the county dial 305-468-5900 instead of 311, and the center is open Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m.

A practical Miami tip from the county page itself: some cable phone providers, such as U-verse and Comcast, have not activated direct dialing to 311, and some mobile carriers do not recognize it, and the page lists 305-468-5900 as another way to reach the 311 Center (Miami-Dade 311). Requests can also go through the 311 Direct mobile app, online, by email, or in person at one of the three 311 Service Centers in north, south and west Miami-Dade County.

In the federal CMS hospital list, nine of the ten hospitals listed under the city name Miami report emergency services, and Douglas Gardens Hospital is the one that does not (CMS Hospital General Information, Miami-Dade).

The Miami entries are the ones whose CMS address carries the city name Miami, which includes Baptist Hospital of Miami on N Kendall Dr and West Kendall Baptist Hospital on SW 162 Ave (CMS). Nicklaus Children's Hospital is the one CMS classes as a children's hospital, and the Miami VA Medical Center is listed as a Veterans Health Administration facility. Mount Sinai Medical Center of Florida, at 4300 Alton Rd, is listed under Miami Beach with emergency services.

Jackson Memorial Hospital's emergency room entrance is at 1026 NW 19th Street, Miami 33136, open 24 hours, phone 305-585-1111 (Jackson Health System, Jackson Memorial Hospital Emergency Room).

That door is not the address CMS lists for Jackson Health System, 1611 NW 12th Ave; Jackson's own page gives the NW 19th Street address for the emergency room (Jackson Health System; CMS). Jackson offers valet around the clock, a patient and visitor parking lot directly across from the entrance, and the Blue Parking Garage at 1120 N.W. 20th Street, Miami 33136. Ambulances use their own entry along N.W. 19th Street.

Jackson describes the emergency room as now open, built from the ground up and doubling in size from its earlier footprint, with more than 178,000 square feet (Jackson Health System). City of Miami Fire Station 5, at 1200 NW 20th St, is the station the city places near Jackson Memorial Hospital (City of Miami). For storm season, the city's text alert sign-up is ALERTMIAMI to 888777, and the Miami hurricane evacuation zones guide covers evacuation orders (City of Miami Emergency Management). Last verified: October 18, 2026, by re-reading the Miami Police contact page, Miami-Dade 311, Miami Fire-Rescue and its station list, the CMS hospital file for Miami-Dade and Jackson Health System's emergency room page.